Refunds: Before a refund is granted, you’d have to allow us to try and help. Contact our support via chat, tech ticket or at contact@bestdigitalsource.com and please allow 24-72 hours for our Support Team to get back to you. We do our best to answer a lot faster to your requests.
The nature of digital media (software) that can be downloaded instantly makes it non-returnable. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software or a service, there is no way to “return” it. As such, refunds can not be provided.
We can process a refund if you haven’t downloaded the product or if the product you downloaded from the website was completely unusable, damaged or non-functioning, or doesn’t do what it promises to.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
To summarise and clarify: No returns/refunds will be offered for digital products except cases in which the product you’ve purchased is:
Completely non-functional
Product main description was misleading or the product doesn’t perform the promised function.
You didn’t download the product.
We do consider refunds on a case-by-case basis.
Based on EU law, you may withdraw the purchase and receive a refund for any digital content (or service) purchased on the site during 14 days, only if you did not download the content and did not install it on the site and only if we did not start working on the requested development project (including but not limited to: SEO Services, Hosting services, Site speed-up service, Web development, Plugin development..). Once a digital product has been downloaded and/or a purchased service has commenced, customers immediately lose their right of withdrawal.
We also reserve the right to refuse a refund in the following situations:
– you have changed your mind about an item/subscription.
– you bought an item by mistake and the product(s) was sent/already downloaded by you.
– The product was bought by your employee or associate through your PayPal account which he/she had legal access to.
– You can not install the downloaded product (we’ll help you do that).
– The product is incompatible with your WordPress, plugins or web server settings.
– The product does not function as you wanted it to.
– The product displays a message about the need to enter a license key or activation (but has full functionality).
– You broke your website when installing the product.
– You did not receive technical support on WorldPressIT 10 minutes after contacting.
– You refused provide to our support staff access to your website to investigate the product you are having an issue with.